Please read through these policies in entirety before ordering. If you place an order on this website, you are automatically assumed to have read and understood these policies.
Sorry, there are no cash returns on custom orders and no cash refunds on custom design work. If you are dissatisfied with your item, and it is not through customer error, please contact us within 24 hours of receiving it. We will review the complaint to possibly replace some or all of the product(s) - only if it is due to our error and using our discretion. After 24 hours, we will assume satisfaction with the product and will mark the order off of our list and there is no possibility of a replacement.
Once printed items are approved for production, any mistakes in spelling, phone numbers, etc. are solely the responsibility of the purchaser who approved the proof and will not be refunded or replaced. Customer satisfaction is important to us, so please be sure to double check everything on the proof before approving it for print.
Items are printed using professional equipment. Colors may vary due to screen variations from computer to cell phone, so actual printed color may differ from what you see on your screen. You must provide a pantone/hex code in order to match as closely as possible otherwise we will print as is. If you need to provide pictures or your logo file, you must make sure it is at least 300 dpi and high resolution format. We are not responsible for blurry printed images due to poor customer submitted files.
All designs remain the property of Crystal Forbes Freelance Graphic Design until paid in full and approved as final artwork by the purchaser. At that time, Crystal Forbes retains the right to use the design in a portfolio and any advertising as seen fit by the designer. Crystal Forbes is not responsible for any damages of any kind. Any copying or use of artwork or content on this website, portfolio or any other advertising without written consent is subject to prosecution to the fullest extent of the law.
One discount per person, per order allowed. No combination of discounts will be allowed. Rewards points via our rewards app can be redeemed through the app and a discount code is given. You cannot combine this discount code with any other code or discount. We reserve the right to discontinue the rewards program (and any unused rewards) for any reason, at any time, with or without notice.