How To Order & Policies
Q: I want to order. How do we begin the process?
A. All orders must be put in through the website directly. Browse through the items, read the descriptions, and once you're ready, add the items to your cart and checkout. After you check out, you need to provide the details about how you want your designs. You will need to fill out the Custom Design Order Form (info sheet) and provide details. Here, you can upload any photos you would like to use or upload a logo that you would like to include in the layout. You must own and have the rights to use any photo or logo that you upload to the form. This form can be found by going to the top of the site, under "FORMS". Scroll down and click the link to fill out the form. Remember to fill out the form ONLY AFTER you have paid for your items. Samples cannot be given before any payment has been made. Read the form in its entirety before agreeing and signing it.
Q: What is your turnaround time?
A. Turnaround times vary on how complicated your order is and how fast you approve the artwork. Timeframe to receive first design proofs depends also upon how many orders are ahead of yours at the time of ordering. We have auto-emails in place that let you know your order was received and tell you the next step. We do not contact you personally to confirm we received the order. After placing your order, simply go back to the site and fill out the Design Info Form for your items. That is all you need to do.
Please allow at least 7-14 business days after artwork is approved to receive products. Business days do not include the weekends and holidays. If you have a deadline, YOU MUST INFORM US BEFORE PLACING YOUR ORDER to make sure we can accommodate it. Due to the quantity/complexity of custom orders we DO NOT accept rush orders.
VERY IMPORTANT: If you have a specific deadline for your order, you must contact us to see if we can accommodate your deadline. If you order without getting confirmation, you will be subject to not receiving your order on time, regardless if you put your deadline on the Design Info Form. Regardless if we confirm, this is under the pretense of normal circumstances and does not include unexpected sickness, extreme weather conditions etc. that would affect the timeframe and we cannot be held responsible if such things do occur.
Q: Can you call me to discuss a project?
A. Due to an extremely high volume of requests, we do not accept phone consultations at this time. The best way to contact us is through emailing email@example.com Please do not contact us through social media. We like to keep a trail of conversations through email so that we can refer back to them if needed to help your project.
Q: I received my order and there was a typo/something missing. Now what?
A: Unfortunately, once an order is approved by you (the customer) for print, we are not responsible for any errors or anything missing. Design proofs are sent before printing for this very reason... so that you can make sure everything is correct on them. This is the client's responsibility. If you fail to do so, we cannot be held responsible. You will need to reorder and pay for new prints if you want us to fix the error and reprint. We cannot refund or replace your order. This is standard practice for print companies.
Q: What shipping company do you use?
A: We generally ship through usps and occasionally UPS/Fedex. Tracking numbers are provided at the time of shipment preparation and automatically emailed to you from our shopify website. You may also log into your account to view tracking info at any time. (We encourage you to make an account on our website for this purpose) Click here to view the usps website: www.usps.com
Q: Do I need a logo in order to buy business cards or any other printed product?
A. No. Your products can be designed without a logo. You may submit photos to be a part of the design and a background image can be used with basic text.
Q: Can you ship internationally?
A: No. I ship all over the USA only. However, Digital File purchases can still be made if you live in another country. All files will be sent digitally via email.
Q: How do I copyright my logo?
A: Go to the U.S. Copyright Office for information. www.copyright.gov
Q: I am in love with a logo you designed. Can you change the name and colors so that I can purchase it?
A: Customer owns full rights to their custom, purchased artwork with the exception that I use if for my portfolio/marketing/advertising material. I cannot reproduce an exact logo design UNLESS that image is marked in a category where the original purchasing customer knows it is a general logo not purchased solely for their own branding. If it is a custom logo they purchased solely for their own branding, main elements must be changed/altered so that it does not look the same.
Q: Can you design a sample for me to preview before I place an order on your site?
A: I can't begin a project without you placing an order on the site first. There is no way to do a sample without doing all of the work, and that has to be reserved for paying customers. If you need to see examples of work that I have done in the past, please refer to my instagram page, as my latest work is updated on there often. My ig names are @thereal_crisforbes and @crystalforbesdesignstudio
Q: What watermark app do you recommend?
A: I use and recommend PhotoGrid for Android. I have asked previous customers what they use and some of their recommendations are Logolicious, iWatermark, Add Watermark, PicsArt, Rhonna, and Ezy Watermark.
Q: Can you alter a logo I already have? I want to change the color/wording.
A. No, you would have to purchase a new logo or go back to the designer you purchased it from and have them edit it.
Q: I have a logo design already. Can I use that on your products?
A: Yes. However, it must be in a usable format. File must be an .ai, .pdf, .eps file or a high resolution (300 dpi) .jpg or .png file. NO SCREENSHOTS WILL BE ACCEPTED. Must be a correct file.
SHIPPING AND REFUND POLICY